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Navigation: Home \ Business \ Other \ HelpDesk

HelpDesk

 11.10.9250.18675   by JitBit Software

Vista Compatible
Software Description:
... a robust ticketing system designed to streamline customer support and enhance team collaboration. With its intuitive interface, users can easily manage inquiries, track issues, and automate repetitive tasks. The software offers powerful reporting tools, customizable workflows, and seamless integration with popular platforms, ensuring a tailored experience for any business. Its focus on efficiency and user-friendliness makes HelpDesk an ideal solution for organizati ... ... Download HelpDesk


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Voted: 0 times
Downloaded: 467 times
Software Info
Best Vista Download periodically updates pricing and software information of HelpDesk full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for HelpDesk license key is illegal and prevent future development of HelpDesk. Download links are directly from our mirrors or publisher's website, HelpDesk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: April 29, 2025
Filesize: 25.80 MB
Platform: Windows 11, Windows Server 2019, Windows Server 2016, Windows 10 32/64 bit, Windows Server 2012 R2, Windows Server 2012, Windows 2008 R2, Windows 2008 32/64 bit, Windows 8 32/64 bit, Windows 7 32/64 bit, Windows Vista
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HelpDesk

- Releases History
Software: HelpDesk 11.10.9250.1
Date Released: Apr 29, 2025
Status: New Release
Release Notes: Improvements and new features:
Added ticket "pin to top" functionality
Added "Sign in with Microsoft Account" OAuth support (zero-config, similar to Sign in with Google)
Implemented SCIM 2.0 support for user provisioning/deprovisioning
Added ability to select categories for MS Teams integration
Added "single logout" SAML support (signing out of Helpdesk also signs out of SAML IdP)
UI/UX Improvements:
Updated "days/hrs/mins ago" to show smarter time formats: "X ago" (less than 5 hrs), "Today at HH:MM", "Yesterday at HH:MM", or full date
Added backdrop blur effect for dropdown menus and modals
Improved contrast-fixer in dark theme for better readability of user emails
Fixed layout issues in Firefox and Chrome (removed ugly outline in Firefox, fixed margin in idea comment box)
Allow setting due date in the past (with confirmation dialog)
Performance Enhancements:
Eliminated jQuery UI dependency for faster page loads
Added cache-control for static files to improve performance
SQL performance: added WITH(NOLOCK) to some frequently accessed queries where dirty reads are acceptable
Several database optimizations
Security Updates:
Added basic outbound antispam protection
Fixed potential XSS vulnerability when creating custom priorities
Prevented data leakage in companies autosuggest for managers in summary reports
Eased some overly strict spam patterns
API Improvements:
Fixed API/UpdateAsset for "type" and "supplier" fields
Fixed displaying "LastUpdatedByUser" in Api/Tickets
Fixed SetCustomFieldForUser API method
Implemented case-insensitive JSON-to-parameter binding in API
Bug Fixes:
Fixed Azure OpenAI integration (requires re-setup in Admin - AI)
Fixed priority name display in Hebrew
Fixed sending WhatsApp messages with no attachments sometimes failing
Fixed ticket-priority coloring after changing it
Fixed IP address filter not working for KB homepage for anonymous users
Software: HelpDesk 11.9.9224.38
Date Released: Apr 3, 2025
Status: New Release
Release Notes: Important timezone fix for Windows (Linux and macOS were fine)
Software: HelpDesk 11.6.9161.20
Date Released: Jan 30, 2025
Status: New Release
Release Notes: Improvements and new features:
Ideas forum: admins can now see who upvoted an idea
Made "Time-spent" clickable to open time spent log, with improved stop timer icon
Added closeDate to API /UpdateTicket endpoint
UI/UX Improvements:
Improved grid layout with adjusted padding
Added visual gaps between saved filters
Enhanced company field selection with dynamic loading in user and asset editing
Improved similar KB results design on the new ticket page
Fixed GPT popup layout issues
Bug Fixes:
Fixed on-premise users getting authentication prompts when opening tickets
Fixed changing status to "In progress" from custom status via API
Fixed "more" button in grid tags list
Fixed empty "show original email" for plain text only messages
Fixed confusing empty menu when filtering by tag with no results
Performance Enhancements:
Multiple performance improvements in datetime handling and list operations
Reduced CSS size by 11KB through plugin optimization
System Updates:
Improved validation for date ranges in grid
Disabled interactive checkboxes for closed tickets
Improved WhatsApp image downloading


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