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Navigation: Home
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HelpDesk11.3.9116.32950 by JitBit Software |
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Software Description:
HelpDesk by JitBit Software is a robust ticketing system designed to streamline customer support and enhance team collaboration. With its intuitive interface, users can easily manage inquiries, track issues, and automate repetitive tasks. The software offers powerful reporting tools, customizable workflows, and seamless integration with popular platforms, ensuring a tailored experience for any business. Its focus on efficiency and user-friendliness makes HelpDesk an ideal solution for organizati ... ...
type: Trialware
Download HelpDeskcategories: HelpDesk, download HelpDesk, HelpDesk free download, ticket system, email notification, customer service, customer, notify, notifier, assign Add to Download Basket Report virus or spyware |
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| Software Info | |
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Best Vista Download periodically updates pricing and software information of HelpDesk full version from the publisher,
but some information may be out-of-date. You should confirm all information. Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for HelpDesk license key is illegal and prevent future development of HelpDesk. Download links are directly from our mirrors or publisher's website, HelpDesk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed! |
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| Released: | December 17, 2024 |
| Filesize: | 24.20 MB |
| Platform: | Windows 11, Windows Server 2019, Windows Server 2016, Windows 10 32/64 bit, Windows Server 2012 R2, Windows Server 2012, Windows 2008 R2, Windows 2008 32/64 bit, Windows 8 32/64 bit, Windows 7 32/64 bit, Windows Vista |
| Install | Instal And Uninstall |
| Add Your Review or Windows Vista Compatibility Report |
HelpDesk- Releases History |
| Software: | HelpDesk 11.3.9116.32 |
| Date Released: | Dec 17, 2024 |
| Status: | New Release |
| Release Notes: | Improvements and new features: Added "time spent" log for every ticket - shows how much time each user logged, and for which status Added option to close tickets "silently" via automation rules More flexible ticket scheduling options: "Every N days/weeks/months" Added tags to Summary Report for each ticket Added support for customizing the header text color Added "Disable Ticket Sharing" setting Added bulk-edit idea status Show ticket subscribers right away, without the need to click "Reply" WhatsApp - proper support for incoming images ?? Performance Enhancements: Optimized grid filtering by tag (was one of the slowest queries) Limited full text search results to top 500 for better performance Improved SQL Search performance with optimized query execution plan ?? Security and Permission Updates: Added user-agent validation to satisfaction rating links If an admin disables 2FA for a user, it no longer affects admin's own 2FA Improved email deliverability by limiting attachment sizes ?? User Interface Improvements: Moved saved filters to sidebar Prettier "x" icon in tags/badges Improved responsive design for screens up to 1366px Added proper border styling when grid filter is active Close KB and canned response dropdowns after pressing "Enter" or posting ?? Email and Communication: Fixed images appearing as links in reply emails Improved detection of useless Outlook signature images Several fixes for Outlook not grouping Helpdesk replies into threads Added a note when converting tickets to replies for clarity ?? Bug Fixes: Fixed downloaded files having "%20" instead of spaces on Mac OS Fixed bug in "show last comments" in reports Restored "back" button in new ticket category selector Fixed location custom fields in new-ticket Fixed carousel links in attachments thumbnail |
| Software: | HelpDesk 11.2.9080.39 |
| Date Released: | Nov 11, 2024 |
| Status: | New Release |
| Release Notes: | Most notable new design improvements: Reintroduced custom header color Fixed styling for the selected KB category Improved sorting of ticket search results Standardized size for default avatars and picture avatars; enhanced avatar upload popup Enhanced keyboard navigation in canned responses and KB article dropdowns KB: Added sticky table of contents New UI now default for anonymous users Removed search/title on small screens (as in old design, per user request) Added "Show original email" to "More" menu Implemented numerous accessibility improvements for screen readers in the new design Corrected text indentation in the new design Fixed sorting in the "Tech stats" report Resolved issue with sorting grid by status Adjusted copy button color in dark mode Addressed issue of long subjects breaking screen layout Fixed columns, sort by and filter dropdowns on mobile Various other fixes and improvements Additional enhancements: New automation rule "Update ticket body" "Merge with previous ticket" automation now also allows converting to a reply API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior) Email addresses for new ticket subscribers are now trimmed Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion Automation: New option to auto-merge new tickets into previous tickets with the same subject Resolved issue of empty ticket body from email Included Snipe-IT asset name in search suggestions Implemented email deliverability improvements Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error Summary report filtering by tech now includes secondary assignees |
| Software: | HelpDesk 11.1.9067.30 |
| Date Released: | Oct 28, 2024 |
| Status: | New Release |
| Release Notes: | Most notable new design improvements: Reintroduced custom header color Fixed styling for the selected KB category Improved sorting of ticket search results Standardized size for default avatars and picture avatars; enhanced avatar upload popup Enhanced keyboard navigation in canned responses and KB article dropdowns KB: Added sticky table of contents New UI now default for anonymous users Removed search/title on small screens (as in old design, per user request) Added "Show original email" to "More" menu Implemented numerous accessibility improvements for screen readers in the new design Corrected text indentation in the new design Fixed sorting in the "Tech stats" report Resolved issue with sorting grid by status Adjusted copy button color in dark mode Addressed issue of long subjects breaking screen layout Fixed columns, sort by and filter dropdowns on mobile Various other fixes and improvements Additional enhancements: New automation rule "Update ticket body" "Merge with previous ticket" automation now also allows converting to a reply API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior) Email addresses for new ticket subscribers are now trimmed Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion Automation: New option to auto-merge new tickets into previous tickets with the same subject Resolved issue of empty ticket body from email Included Snipe-IT asset name in search suggestions Implemented email deliverability improvements Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error Summary report filtering by tech now includes secondary assignees |
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