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Navigation: Home \ Business \ Other \ HelpDesk

HelpDesk

 11.2.9080.39090   by JitBit Software

Vista Compatible
Software Description:
HelpDesk by JitBit Software is a robust ticketing system designed to streamline customer support and enhance team collaboration. With its intuitive interface, users can easily manage inquiries, track issues, and automate repetitive tasks. The software offers powerful reporting tools, customizable workflows, and seamless integration with popular platforms, ensuring a tailored experience for any business. Its focus on efficiency and user-friendliness makes HelpDesk an ideal solution for organizati ... ... Download HelpDesk


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Software Info
Best Vista Download periodically updates pricing and software information of HelpDesk full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for HelpDesk license key is illegal and prevent future development of HelpDesk. Download links are directly from our mirrors or publisher's website, HelpDesk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: November 11, 2024
Filesize: 26.10 MB
Platform: Windows 11, Windows Server 2019, Windows Server 2016, Windows 10 32/64 bit, Windows Server 2012 R2, Windows Server 2012, Windows 2008 R2, Windows 2008 32/64 bit, Windows 8 32/64 bit, Windows 7 32/64 bit, Windows Vista
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HelpDesk

- Releases History
Software: HelpDesk 11.2.9080.39
Date Released: Nov 11, 2024
Status: New Release
Release Notes: Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees
Software: HelpDesk 11.1.9067.30
Date Released: Oct 28, 2024
Status: New Release
Release Notes: Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees
Software: HelpDesk 10.28.9029.2
Date Released: Sep 20, 2024
Status: New Release
Release Notes: A lot of fixes for the new design
Snipe-It: Added an ability to remove an asset from a ticket
Snipe-it: Show asset name in search suggestions
Add a system comment note when adding or removing secondary assignees
Do not show for-techs attachments when forwarding tickets (not sent anyway)
Option to include admins in round-robin assign automation
Allow setting due date with TIME when creating new ticket
Don't send KB updates to deactivated users
When merge/linking tickets, show user's tickets first, then their company tickets
Do not pre-fill subticket with parent ticket info it category template is specified


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