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Navigation: Home \ Business \ Other \ Web Help Desk

Web Help Desk

 12.2.0   by MacsDesign Studio LLC

Vista Compatible
Software Description:
... an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" ... your monitor to track your help desk team's issues and requests? ...
type: Trialware ($144.00)
categories: intuitive tracker, automatic router, route request, tracker, router, route
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Web Help Desk screenshot
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Software Info
Best Vista Download periodically updates pricing and software information of Web Help Desk full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for Web Help Desk license key is illegal and prevent future development of Web Help Desk. Download links are directly from our mirrors or publisher's website, Web Help Desk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: December 10, 2014
Filesize: 235.00 MB
Platform: Windows 2000, Windows 2003, Windows XP, Windows Vista, Windows 7
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Web Help Desk

- Releases History
Software: Web Help Desk 12.2.0
Date Released: Dec 10, 2014
Status: New Release
Release Notes: DameWare integration: Provides seamless, out-of-the-box integration between WHD and DameWare, with the ability to open DameWare sessions using direct links in WHD. This new capability enables DameWare agents to open Web Help Desk tickets for items in DameWare, create ticket notes, and post screenshots directly from the DameWare client.
Asset reporting: Builds real-time reports on multiple assets, based on the features you choose. These reports provide statistics on topics such as the number and type of assets in the database, where assets reside, and asset status, such as in storage or deployed.
Extended API functionality: Now use the API to upload attachments to WHD tickets.
Software: Web Help Desk 12.1.0
Date Released: Feb 4, 2014
Status: New Release
Release Notes: SolarWinds Web Help Desk (WHD) Service Release v12.0.1 (SR1) improves on WHD v 12.0.0, and contains fixes from Hot Fix 1 (HF1) These release notes offer guidance on these improvements and fixes in WHD SR1.
Improvements:
Some of the biggest improvements in the WHD SR1 release include:
· The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
· The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
Software: Web Help Desk 12.0.1
Date Released: Aug 23, 2013
Status: New Release
Release Notes: · SolarWinds Web Help Desk (WHD) Service Release v12.0.1 (SR1) improves on WHD v 12.0.0, and contains fixes from Hot Fix 1 (HF1) These release notes offer guidance on these improvements and fixes in WHD SR1.

Improvements:
Some of the biggest improvements in the WHD SR1 release include:
· · The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.

· · The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.


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Web Help Desk screenshot