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Navigation: Home \ Business \ Other \ HelpDesk

HelpDesk

 11.4.9120.21972   by JitBit Software

Vista Compatible
Software Description:
HelpDesk by JitBit Software is a robust ticketing system designed to streamline customer support and enhance team collaboration. With its intuitive interface, users can easily manage inquiries, track issues, and automate repetitive tasks. The software offers powerful reporting tools, customizable workflows, and seamless integration with popular platforms, ensuring a tailored experience for any business. Its focus on efficiency and user-friendliness makes HelpDesk an ideal solution for organizati ... ... Download HelpDesk


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Software Info
Best Vista Download periodically updates pricing and software information of HelpDesk full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for HelpDesk license key is illegal and prevent future development of HelpDesk. Download links are directly from our mirrors or publisher's website, HelpDesk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: December 20, 2024
Filesize: 24.20 MB
Platform: Windows 11, Windows Server 2019, Windows Server 2016, Windows 10 32/64 bit, Windows Server 2012 R2, Windows Server 2012, Windows 2008 R2, Windows 2008 32/64 bit, Windows 8 32/64 bit, Windows 7 32/64 bit, Windows Vista
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HelpDesk

- Releases History
Software: HelpDesk 11.4.9120.21
Date Released: Dec 20, 2024
Status: New Release
Release Notes: Improvements and new features:
Added support for using ChatGPT via Azure OpenAI
API enhancement: /api/UpdateUser now supports setting/unsetting user admin status
Made category description more visible on the new ticket page
Bug Fixes:
Fixed image pasting from Outlook
Fixed issue where adding subtickets and linking didn't refresh cache
Removed ETag caching due to conflicts with various updates (time spent, etc.)
Software: HelpDesk 11.3.9116.32
Date Released: Dec 17, 2024
Status: New Release
Release Notes: Improvements and new features:
Added "time spent" log for every ticket - shows how much time each user logged, and for which status
Added option to close tickets "silently" via automation rules
More flexible ticket scheduling options: "Every N days/weeks/months"
Added tags to Summary Report for each ticket
Added support for customizing the header text color
Added "Disable Ticket Sharing" setting
Added bulk-edit idea status
Show ticket subscribers right away, without the need to click "Reply"
WhatsApp - proper support for incoming images
?? Performance Enhancements:
Optimized grid filtering by tag (was one of the slowest queries)
Limited full text search results to top 500 for better performance
Improved SQL Search performance with optimized query execution plan
?? Security and Permission Updates:
Added user-agent validation to satisfaction rating links
If an admin disables 2FA for a user, it no longer affects admin's own 2FA
Improved email deliverability by limiting attachment sizes
?? User Interface Improvements:
Moved saved filters to sidebar
Prettier "x" icon in tags/badges
Improved responsive design for screens up to 1366px
Added proper border styling when grid filter is active
Close KB and canned response dropdowns after pressing "Enter" or posting
?? Email and Communication:
Fixed images appearing as links in reply emails
Improved detection of useless Outlook signature images
Several fixes for Outlook not grouping Helpdesk replies into threads
Added a note when converting tickets to replies for clarity
?? Bug Fixes:
Fixed downloaded files having "%20" instead of spaces on Mac OS
Fixed bug in "show last comments" in reports
Restored "back" button in new ticket category selector
Fixed location custom fields in new-ticket
Fixed carousel links in attachments thumbnail
Software: HelpDesk 11.2.9080.39
Date Released: Nov 11, 2024
Status: New Release
Release Notes: Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees


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