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Navigation: Home \ Business \ Other \ HelpDesk

HelpDesk

 11.6.9161.20269   by JitBit Software

Vista Compatible
Software Description:
HelpDesk by JitBit Software is a robust ticketing system designed to streamline customer support and enhance team collaboration. With its intuitive interface, users can easily manage inquiries, track issues, and automate repetitive tasks. The software offers powerful reporting tools, customizable workflows, and seamless integration with popular platforms, ensuring a tailored experience for any business. Its focus on efficiency and user-friendliness makes HelpDesk an ideal solution for organizati ... ... Download HelpDesk


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Software Info
Best Vista Download periodically updates pricing and software information of HelpDesk full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for HelpDesk license key is illegal and prevent future development of HelpDesk. Download links are directly from our mirrors or publisher's website, HelpDesk torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: January 30, 2025
Filesize: 25.30 MB
Platform: Windows 11, Windows Server 2019, Windows Server 2016, Windows 10 32/64 bit, Windows Server 2012 R2, Windows Server 2012, Windows 2008 R2, Windows 2008 32/64 bit, Windows 8 32/64 bit, Windows 7 32/64 bit, Windows Vista
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HelpDesk

- Releases History
Software: HelpDesk 11.6.9161.20
Date Released: Jan 30, 2025
Status: New Release
Release Notes: Improvements and new features:
Ideas forum: admins can now see who upvoted an idea
Made "Time-spent" clickable to open time spent log, with improved stop timer icon
Added closeDate to API /UpdateTicket endpoint
UI/UX Improvements:
Improved grid layout with adjusted padding
Added visual gaps between saved filters
Enhanced company field selection with dynamic loading in user and asset editing
Improved similar KB results design on the new ticket page
Fixed GPT popup layout issues
Bug Fixes:
Fixed on-premise users getting authentication prompts when opening tickets
Fixed changing status to "In progress" from custom status via API
Fixed "more" button in grid tags list
Fixed empty "show original email" for plain text only messages
Fixed confusing empty menu when filtering by tag with no results
Performance Enhancements:
Multiple performance improvements in datetime handling and list operations
Reduced CSS size by 11KB through plugin optimization
System Updates:
Improved validation for date ranges in grid
Disabled interactive checkboxes for closed tickets
Improved WhatsApp image downloading
Software: HelpDesk 11.4.9120.21
Date Released: Dec 20, 2024
Status: New Release
Release Notes: Improvements and new features:
Added support for using ChatGPT via Azure OpenAI
API enhancement: /api/UpdateUser now supports setting/unsetting user admin status
Made category description more visible on the new ticket page
Bug Fixes:
Fixed image pasting from Outlook
Fixed issue where adding subtickets and linking didn't refresh cache
Removed ETag caching due to conflicts with various updates (time spent, etc.)
Software: HelpDesk 11.3.9116.32
Date Released: Dec 17, 2024
Status: New Release
Release Notes: Improvements and new features:
Added "time spent" log for every ticket - shows how much time each user logged, and for which status
Added option to close tickets "silently" via automation rules
More flexible ticket scheduling options: "Every N days/weeks/months"
Added tags to Summary Report for each ticket
Added support for customizing the header text color
Added "Disable Ticket Sharing" setting
Added bulk-edit idea status
Show ticket subscribers right away, without the need to click "Reply"
WhatsApp - proper support for incoming images
?? Performance Enhancements:
Optimized grid filtering by tag (was one of the slowest queries)
Limited full text search results to top 500 for better performance
Improved SQL Search performance with optimized query execution plan
?? Security and Permission Updates:
Added user-agent validation to satisfaction rating links
If an admin disables 2FA for a user, it no longer affects admin's own 2FA
Improved email deliverability by limiting attachment sizes
?? User Interface Improvements:
Moved saved filters to sidebar
Prettier "x" icon in tags/badges
Improved responsive design for screens up to 1366px
Added proper border styling when grid filter is active
Close KB and canned response dropdowns after pressing "Enter" or posting
?? Email and Communication:
Fixed images appearing as links in reply emails
Improved detection of useless Outlook signature images
Several fixes for Outlook not grouping Helpdesk replies into threads
Added a note when converting tickets to replies for clarity
?? Bug Fixes:
Fixed downloaded files having "%20" instead of spaces on Mac OS
Fixed bug in "show last comments" in reports
Restored "back" button in new ticket category selector
Fixed location custom fields in new-ticket
Fixed carousel links in attachments thumbnail


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