Affected Products:

- Ver. 1.01 or lower

How to Check your RTR-500NW/AW Firmware Version:

See below for how to check your firmware version depending on your interface method.

T&D WebStorage Service :

After logging in, click the settings icon next to the TR-7nw device name to open the settings window.

Read off the "Firmware" version next to the "Serial Number" located at the top of the window.

PC :

Open T&D software "TR-7wf/nw for Windows" and connect your TR-7nw device via USB to the computer.

Read off the "Firmware Version" value located at the lower left on the screen.

Firmware Update Procedure - When Using T&D WebStorage Service 

- All recorded data will be deleted by updating the firmware. Please make sure to download all necessary data before update.

- In the case of when XXX does not represent the latest firmware version, it means the update has failed. In the case of an update failure, please use the update tool as shown in the procedure below.

When using T&D WebStorage Service, you do not need to download the update tool. By following the TR-7nw reset procedure shown below, the new firmware will be installed automatically.

Reset Procedure for Automatic Firmware Update

- When the recording is in progress (REC mark displayed on LCD), stop the recording by pressing and holding the REC/STOP button for at least 3 seconds.

- Turn off the TR-7nw by pressing and holding the PWR button.

- Pressing the DISPLAY, INTERVAL, and REC/STOP buttons at the same time, hold down the PWR button until all LCD display segments appear, then release all buttons.

- After resetting the TR-7nw, the installation of the new firmware will be completed in about 5 seconds. When the firmware is ...