To update the firmware with a Surface connected:

... Surface to the dLive MixRack via gigaACE or Network. To do this, plug a Cat5 cable between one of the Surface gigaACE/Network ports and one of the MixRack gigaACE/Network ports.
6. Plug the USB drive into the dLive USB port, and touch Update in the Firmware page. The dLive will reboot to a ‘bootloader’ screen and if valid firmware is found on the USB drive then details of the current versions and versions found on the drive will be displayed.
7. Touch the Update button. Do not interrupt this process. Failure to complete the transfer may result in firmware corruption. Make sure the mains power and connecting cables are reliable and that the system will not be disturbed or switched off during the update.
8. When the firmware has been successfully installed, the system will automatically reboot.
9. Once the system is fully booted, recall a Template Show or User Show to restore your settings.

To update the firmware with no Surface connected:

1. Download the latest firmware and save the .zip file.
2. Remove any previous dLive firmware from your hard drive. To do this, look for a AllenHeath-dLive folder and delete the existing Firmware folder and also the Firmware.md5 file. Do not delete other files or folders.
3. Extract the .zip file to a directory on your hard drive. Do not change the folder name or browse inside the Firmware folder as doing this may cause firmware corruption. Attempting to navigate or open files within this directory may cause your Operating System to leave behind small temporary system files which can invalidate your firmware.
4. Open a web browser and type the IP address ...